fo77 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Who We Are

fo77 is an English-language online betting and casino platform serving the Bangladesh market. The Platform offers sports betting — including cricket, basketball, football, and kabaddi — alongside live casino games, slot titles, and other gaming products. All services are provided exclusively in Bangladeshi Taka (BDT). For the purposes of this Policy, fo77 is the data controller responsible for the personal data of registered users.

Our designated point of contact for all data-related enquiries is the fo77 Support Team, reachable at the contact details set out in Section 15 of this Policy.

2. Scope of This Policy

This Policy applies to:

• All individuals who visit the fo77 Platform, whether or not they hold a registered account;
• All individuals who register an account on the fo77 Platform;
• All individuals who interact with fo77 through any channel, including support communications, social media, or promotional campaigns.

This Policy does not apply to third-party websites, payment processors, or game studios that may be accessible through the Platform. Those third parties operate under their own privacy policies, and fo77 is not responsible for their data practices. Users are encouraged to review the privacy policies of any third-party service they interact with in connection with the fo77 Platform.

3. Data We Collect

fo77 collects personal data through several channels, including the registration process, ongoing platform use, customer support interactions, and automated technical systems. The categories of data collected are set out in the table below.

4. How We Use Your Data

fo77 uses your personal data for the following purposes:

• Account creation and management: Processing your registration, maintaining your account, and providing you with access to the Platform's features.
• Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and maintaining an accurate record of all financial activity on your account.
• Identity and age verification: Conducting KYC checks to confirm that you meet the 21+ age requirement and that your identity matches the information on your account.
• Fraud prevention and security: Detecting and investigating suspicious account activity, unauthorised access attempts, money laundering indicators, bonus abuse, and other forms of prohibited conduct.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour, administering self-exclusion and deposit-limit tools, and ensuring that self-excluded players are not contacted with promotional materials.
• Customer support: Responding to your enquiries, complaints, and support requests, and maintaining a record of past interactions to improve the quality of service.
• Legal and regulatory compliance: Meeting record-keeping, anti-money-laundering, and other legal obligations that require retention of account and transaction data.
• Platform improvement: Analysing aggregated usage data to improve the Platform's features, performance, and user experience. This analysis uses anonymised or pseudonymised data wherever possible.
• Marketing communications: Sending promotional offers, seasonal campaigns (e.g., Eid promotions, Pohela Boishakh specials, BPL season bonuses), and platform updates to users who have opted in to receive them.

5. Legal Basis for Processing

fo77 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted when registering your account — including account management, transaction processing, and KYC verification.
• Legitimate interests: Processing required to protect fo77's legitimate business interests, including fraud detection, security monitoring, and platform analytics, where such interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money-laundering record-keeping and responses to lawful authority requests.
• Consent: Processing based on your explicit opt-in consent, primarily in the context of marketing communications. Consent-based processing may be withdrawn at any time without affecting other processing activities.

6. Cookies & Tracking Technologies

6.1 What We Use. The fo77 Platform uses cookies and similar tracking technologies — including session cookies, persistent cookies, and local storage — to ensure the Platform functions correctly, remember your session state, and collect anonymised analytics data about how users navigate the site.

6.2 Types of Cookies.

• Essential cookies: Required for the Platform to function. These include session management cookies that keep you logged in and security tokens that protect your account. These cookies cannot be disabled without preventing normal use of the Platform.
• Analytics cookies: Used to collect aggregated, anonymised data on page visits, session duration, and navigation paths to help fo77 improve the Platform. This data does not identify you personally.
• Preference cookies: Store your Platform preferences such as responsible gaming settings and communication preferences so they are remembered across sessions.

6.3 Managing Cookies. You may control cookie settings through your browser. Disabling essential cookies will impair your ability to use the Platform. Disabling analytics or preference cookies will not prevent you from accessing your account or placing wagers.

7. Third-Party Disclosure

fo77 does not sell, rent, or trade your personal data. We may disclose your data to the following categories of third parties under strictly controlled conditions:

• Payment service providers: bKash, Nagad, Rocket, Upay, and other payment partners receive only the transaction data necessary to process your deposit or withdrawal. They are not granted access to your gaming history or identity documents.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier to facilitate game session management. They do not receive your real name, contact details, or financial information.
• Identity verification services: Where fo77 uses a third-party KYC provider to assist with document verification, that provider receives only the identity documents and information necessary to complete the check and is contractually prohibited from using the data for any other purpose.
• Legal and regulatory authorities: fo77 will disclose personal data to law enforcement, regulators, or other governmental bodies where it is legally required to do so — for example, in response to a valid court order or in fulfilment of anti-money-laundering reporting obligations.
• Professional advisers: fo77's legal, audit, and financial advisers may access personal data on a confidential basis where necessary to provide their professional services.

All third parties who receive personal data from fo77 are subject to data processing agreements that prohibit them from using the data for purposes beyond those for which it was disclosed.

8. International Data Transfers

The fo77 Platform serves players based in Bangladesh. Some of the third-party service providers we work with — including game studios and technical infrastructure providers — may be based outside Bangladesh and may process data in other jurisdictions. Where personal data is transferred internationally, fo77 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual obligations on the recipient to protect the data to a standard comparable to the protections described in this Policy.

By using the fo77 Platform, you acknowledge that your data may be processed in jurisdictions outside Bangladesh in the circumstances described above.

9. Data Retention

fo77 retains your personal data for as long as your account remains active and for a defined period thereafter. Retention periods are guided by operational necessity and applicable legal requirements:

• Account and identity data: Retained for the lifetime of your account and for five years following account closure, in line with standard record-keeping practice for anti-money-laundering compliance.
• Transaction records: Retained for five years from the date of each transaction.
• Support communications: Retained for two years from the date of the last communication in a support thread.
• Technical and usage logs: Retained for up to twelve months, after which they are deleted or anonymised.
• KYC documents: Retained for five years following the completion of the verification process or account closure, whichever is later.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual.

10. Data Security

10.1 Technical Measures. fo77 implements a layered set of technical security controls to protect your personal data, including:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform;
• Encryption at rest for sensitive data including account credentials, identity documents, and financial records;
• Firewall protection and intrusion detection systems on all servers;
• Regular security assessments and penetration testing;
• Multi-factor authentication for administrative access to production systems.

10.2 Organisational Measures. Access to personal data is restricted to fo77 personnel who require it to perform their specific job functions. All staff with access to personal data are subject to confidentiality obligations. Staff receive regular training on data protection and security practices.

10.3 Breach Response. In the event of a personal data breach that poses a risk to the rights and freedoms of affected users, fo77 will take immediate containment steps and notify affected users without undue delay, providing details of the nature of the breach, the data involved, and the remediation steps being taken.

11. Your Rights

As a fo77 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the fo77 support team at the details in Section 15:

• Right of access: You may request a copy of the personal data fo77 holds about you. We will provide this within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Many details can be updated directly in your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations that require us to retain certain records.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances — for example, while a dispute regarding the accuracy of the data is being resolved.
• Right to data portability: You may request a copy of the personal data you provided to fo77 in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing of your personal data where that processing is based on fo77's legitimate interests. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

fo77 will respond to all data rights requests within 30 days. In complex cases, this period may be extended by up to a further 60 days with prior notification. fo77 reserves the right to verify your identity before processing any data rights request.

12. Children & Minors

The fo77 Platform is strictly for adults aged 21 years and above. fo77 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered on the Platform, the account will be closed immediately, any funds within the account will be dealt with in accordance with the fo77 Terms & Conditions, and all personal data associated with the minor's account will be deleted.

If you are a parent or guardian and believe that a minor in your care has registered on the fo77 Platform, please contact our support team immediately at [email protected]. We will investigate and take appropriate action within 24 hours of receiving your report.

fo77 recommends that parents and guardians use parental control software on shared devices to prevent access to gambling websites by minors.

13. Marketing Communications

13.1 Opt-In Only. fo77 sends promotional communications — including bonus offers, seasonal promotions, and platform updates — only to users who have explicitly opted in to receive them during registration or through their account settings.

13.2 What We Send. Marketing communications may include information about deposit bonuses, free spin promotions, seasonal campaigns (such as Eid, Pohela Boishakh, BPL season, and T20 World Cup promotions), and new game or feature announcements. All marketing communications are sent in English.

13.3 Opting Out. You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your fo77 account settings;
• Clicking the unsubscribe link in any marketing email you receive from fo77; or
• Contacting the support team at [email protected] and requesting removal from marketing communications.

Opt-out requests are processed within five business days. Withdrawal of marketing consent does not affect your ability to use the Platform or receive service-related communications (such as account security alerts, withdrawal confirmations, and KYC requests).

13.4 Self-Excluded Players. Any player who activates self-exclusion through the fo77 responsible gaming tools will be immediately removed from all marketing communications lists. This removal is permanent for the duration of the self-exclusion period and cannot be overridden.

14. Policy Amendments

fo77 reserves the right to update or amend this Privacy Policy at any time. The current version will always be accessible on this page, identified by the effective date displayed at the top of the document. Where a change to this Policy is material — meaning it significantly affects how we process your data or the rights available to you — fo77 will notify registered users via email to the address on file before the change takes effect.

Your continued use of the fo77 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure by contacting support.

15. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or fo77's data practices, please contact the fo77 support team using the details below:

fo77 takes all privacy complaints seriously. If you submit a complaint and are not satisfied with the response you receive, you retain the right to escalate the matter through any legally available channel in your jurisdiction.

fo77's support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays. All privacy-related correspondence is handled with strict confidentiality.